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Evidence Guide: AMPMGT608 - Benchmark to manage and improve workplace performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AMPMGT608 - Benchmark to manage and improve workplace performance

What evidence can you provide to prove your understanding of each of the following citeria?

Identify the need for benchmarking

  1. Identify benchmarking as a tool for achieving strategic goals in workplace planning processes
  2. Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement
  3. Analyse competitors' products or processes to identify the need for improvement
  4. Analyse company processes to determine potential improvements to efficiency
  5. Analyse regulatory requirements to identify the need for improvement
Identify benchmarking as a tool for achieving strategic goals in workplace planning processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse competitors' products or processes to identify the need for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse company processes to determine potential improvements to efficiency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse regulatory requirements to identify the need for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for benchmarking

  1. Determine scope and parameters of the benchmarking exercise according to workplace priorities and plans
  2. Estimate benchmarking resource requirements and include in budgets and operational plans
  3. Plan benchmarking strategies around realistic timeframes and workplace planning cycles
  4. Identify and plan software, communication and mathematical requirements
  5. Develop benchmarking goals in consultation with stakeholders
  6. Select benchmarking teams according to agreed criteria
  7. Confirm team roles and responsibilities, and deliver training accordingly
  8. Schedule and document benchmarking activities following consultation with stakeholders
  9. Establish and agree criteria for internal and external benchmarking with benchmarking team
  10. Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise
  11. Develop cooperative and open relationships with benchmark partners
Determine scope and parameters of the benchmarking exercise according to workplace priorities and plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Estimate benchmarking resource requirements and include in budgets and operational plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan benchmarking strategies around realistic timeframes and workplace planning cycles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and plan software, communication and mathematical requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop benchmarking goals in consultation with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select benchmarking teams according to agreed criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm team roles and responsibilities, and deliver training accordingly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedule and document benchmarking activities following consultation with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and agree criteria for internal and external benchmarking with benchmarking team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop cooperative and open relationships with benchmark partners

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake benchmarking activity

  1. Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders
  2. Develop statistical analysis and measurement frameworks
  3. Develop and agree problem-solving processes
  4. Analyse and document own workplace or department functions, processes and operations according to agreed criteria
  5. Analyse and document benchmarking partners functions, processes, operations and performance outcomes
  6. Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps
  7. Communicate comparisons or benchmarking reports to benchmarking partners according to agreement
  8. Develop strategies for change from analysing and evaluating divergences and gaps
Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop statistical analysis and measurement frameworks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and agree problem-solving processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and document own workplace or department functions, processes and operations according to agreed criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and document benchmarking partners functions, processes, operations and performance outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate comparisons or benchmarking reports to benchmarking partners according to agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies for change from analysing and evaluating divergences and gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capitalise on benchmarking outcomes

  1. Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes
  2. Build customer consultation and feedback into continuous improvement processes
  3. Support workplace personnel during the change process
  4. Measure and report improvements resulting from benchmarking processes to stakeholders
  5. Use benchmarking information to develop the workplace's competitive advantage and market profile
Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build customer consultation and feedback into continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support workplace personnel during the change process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure and report improvements resulting from benchmarking processes to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use benchmarking information to develop the workplace's competitive advantage and market profile

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge